Essentials Returns & Exchanges

We accept returns within 14 days of accepting your request for unworn or unused things. To start this procedure, please contact our Customer Support at From there, you will be guided through returns and exchange process.


Engagement Rings and Wedding Band Returns

All engagement and  wedding bands/rings also are eligible for return within 14 days. Engagement rings are subject to a £75 restocking fee, wedding band returns are subject to a £50 restocking fee. Refunds will be processed upon receipt and verification of return.

*Please Note that Items that have been resized, engraved, or modified are not eligible for return.

Other Return Inquiries

Average Response Time: 1 Business Day

Damaged Items & Repairs
Quality is extremely important to us ,therefor if  by any chance your jewellery is damaged we would be happy to fix it for you within our 1-year warranty. To enquire or initiate the repair process, please email us at and we will get back to you ASAP.

International Returns
Please note that any return shipping cost for international orders are the customers responsibility and is not covered by Us/ To begin the international return process, please email us at

Returns & Exchanges
All our  online purchases can only be exchanged online via our return process as already mentioned above.