Essentials Returns & Exchanges
We accept returns within 14 days of accepting your request for unworn or unused things. To start this procedure, please contact our Customer Support at email@example.com From there, you will be guided through returns and exchange process.
Engagement Rings and Wedding Band Returns
All engagement and wedding bands/rings also are eligible for return within 14 days. Engagement rings are subject to a £75 restocking fee, wedding band returns are subject to a £50 restocking fee. Refunds will be processed upon receipt and verification of return.
*Please Note that Items that have been resized, engraved, or modified are not eligible for return.
Other Return Inquiries
Average Response Time: 1 Business Day
Damaged Items & Repairs
Quality is extremely important to us ,therefor if by any chance your jewellery is damaged we would be happy to fix it for you within our 1-year warranty. To enquire or initiate the repair process, please email us at firstname.lastname@example.org and we will get back to you ASAP.
Please note that any return shipping cost for international orders are the customers responsibility and is not covered by Us/Jewelryum.com. To begin the international return process, please email us at email@example.com.
Returns & Exchanges
All our online purchases can only be exchanged online via our return process as already mentioned above.